How can we help?

We are here to help, always ready to listen

Support available 24 hours a days, 7 days a week


Ways to book
Get in touch


020 8555 5555

for day to day booking

Mobile App

‘Goldline Cars’

quick way of booking


Book now

for business customers


Message now

for customers abroad


22 Church Lane
E11 1HG


T: 020 8555 5555
E: [email protected]

How do I get a receipt for a journey I have made?

We recommend that you normally ask the driver, however, we are more than happy to email you a receipt. Please complete our form above and we’ll email you one across.

What if i need to cancel a booking?

Please contact us within a reasonable time frame, if however a driver has already been dispatched and they have covered part of the distance to your pick up location, then a cancellation fee may be charged. We always calculate this fee based on the amount of mileage the driver has travelled.

What if I cannot locate my driver?

You can monitor your driver’s movements and location via your mobile telephone in real time. However, should you wish to speak to a member of the team, please call 020 8555 5555.

If I am delayed will I be charged waiting time?

Yes, the first 5 mins waiting time is free, after which any waiting time will be charged at 25p per minute.

I would like to Open a Corporate Account, how do I do this?

If you are interested in opening a Corporate Account, please feel free to look through our Corporate Accounts page, where all the benefits of having an account are explained. If you require further information please complete our online account application form and we’ll be in touch swiftly. Alternatively, please dial 020 8555 5555 whereby a member of our team would be happy to assist you.

What are the account terms?

All new corporate account request are subject to a credit check and then approved for a 30 day credit facility. All invoices should be settled within 30 days of the invoice date and any queries should be raised within 7 days of the invoice date. For full account terms and conditions contact us on 020 8555 5555.

What if I am unhappy about the service provided and want to complain?.

Go to the “get in touch page”, select complaints from the drop-down menu and forward your comments to the complaints team who will be in touch.

How do I make a lost property report?

Go to the “get in touch page”, select lost property from the drop-down menu, providing details of your booking, the date, time of collection, pick up address/destination and your name. A member of the team will then contact you accordingly.